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thyssenkrupp Elevator is providing select hospitals and medical customers who are being impacted by the COVID-19 virus in North America with its MAX Premium predictive maintenance service free of charge. The predictive maintenance service will help ensure the consistent and safe movement of patients, key medical personnel and supplies as it allows thyssenkrupp Elevator technicians to monitor machine health remotely while providing them with the ability to identify and address equipment issues or potential service interruptions before they occur.
“At medical facilities across North America, there are thousands of brave men and women who are working tirelessly and selflessly to fight the COVID-19 virus. They are doing everything they can for us, we need to do everything we can for them. The last thing front-line medical teams need to be worrying about as they treat patients is whether or not their elevator systems are functioning properly, and we want to do whatever we can to help them,” said Kevin Lavallee, President and CEO of thyssenkrupp Elevator North America.
In January 2020, thyssenkrupp Elevator introduced three digital subscription packages for MAX, its cloud-based monitoring and predictive maintenance platform. MAX Premium, the highest service level package, offers an exclusive team monitoring feature, which includes an expert team performing a regular review of a building’s elevator usage, predictive analytics and other relevant data. The team then provides preventive maintenance planning to maximize uptime, which keeps traffic moving at maximum efficiency. If the team predicts an upcoming elevator failure or issue, they will preemptively send a technician to investigate and address the issue.
