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New York City — Aug. 12, 2015 — ServiceChannel, the leading SaaS service automation platform for facilities managers and contractors, launched a new version of its mobile app that enables its customers to create, search, assign, and resolve repair and maintenance service orders more quickly and more efficiently using mobile devices such as iPhones, iPads, and Android smartphones and tablets.
The enhanced mobile app empowers facility managers with the full advantages of the mobile enterprise, including higher levels of business agility and operational efficiency. Having access to “on-the-go” service automation, ServiceChannel customers can significantly accelerate the lifecycle of their service workflow through:
• Faster creation of service orders from all their locations, from out in the field, or any time they are away from their computer.
• More efficient service order management, including real-time contractor reassignment and NTE (not to exceed) updates.
• Instantaneous notification of contractors for service requests to speed up time-to-resolution.
• Fully guided, comprehensive site audits and real-time fix-or-replace assessments using the optional Site Audit Manager Inline.
“Our goal is to make facilities managers and contractors more responsive to each other in order to accelerate service order resolution,” said Tom Buiocchi, CEO of ServiceChannel. “Time saved is money saved, and our new capabilities address that by extending the convenience and accelerating the workflow between facilities managers and contractors.”
The new ServiceChannel mobile app is designed for consumer-grade ease of use and deployment simplicity, requiring no technical installation beyond downloading from the Apple or Android app stores. The app works on either personal or corporate mobile devices and features a mobile-centric experience that is simple to use without compromising important functionality. The mobile app is seamlessly integrated into the ServiceChannel platform, including access for single sign-on customers.
L’Occitane, a global, natural, and organic ingredient-based cosmetics and well-being products retailer, recently made the ServiceChannel mobile app available to its facilities team and store employees as a way to improve productivity and efficiency. The ability not only to create work orders but edit them in real time, including reassigning contractors or changing the project scope as required 24/7 on their mobile devices, was key, enabling features for the company.
“Using the ServiceChannel app makes Mondays far less crazy for us,” said Rashawn Austin, construction and facilities project manager at L’Occitane. “More importantly, being able to access the ServiceChannel platform on any of our mobile device frees up our employees to focus on sales and better serve our customers.”
The new ServiceChannel mobility capabilities are also part of the larger trend of the rapid growth in enterprise adoption of mobile computing and applications. According to IDC, the number of enterprise applications optimized for mobility will quadruple by 2016 compared to the number available at the end of 2014. IDC is further predicting that by 2017, almost all of the enterprise apps used for customer-facing roles and 75 percent of apps used for internally facing roles will be built for mobile-first consumption.
“Enterprise mobility is further enhancing how service automation is transforming facilities repair and maintenance services,” Buiocchi said. “This evolution is customer-led, as enterprise-class, mobility-enabled service automation is one of the most requested features that many of our global customers have listed as a priority.”
The new ServiceChannel mobile app is available for download and use at no charge for customers with Service Automation platform licenses. The ServiceChannel Site Audit Manager is an optional module and can be added into the mobile platform at an additional licensing fee.
