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The Viking Corporation has released an updated version of its “Valve & System Support” smart phone app. In addition to wet and dry systems, this new release includes select deluge and preaction systems. For each system type, customers have access to a wealth of information including technical data, service and repair videos, system animations, and detailed troubleshooting support.
“For our customers, it's truly like having a Viking technical representative available on demand, 24/7!” said Jeff Norton, VP Marketing. “We’ve added an innovative Augmented Reality (AR) feature allowing users to easily identify key components of each system using their phone or tablet camera.” Once the camera has recognized the valve, a model of the valve trim is overlaid on top of the valve, including labels of key trim components. This feature provides service technicians with a quick orientation to a given Viking system.
The application features 30 new product maintenance and repair videos. If repair to a valve is recommended, customers can quickly identify the service parts needed and submit a request to Viking SupplyNet for the required parts. Users can also follow detailed, step-by-step troubleshooting for a wide variety of service and maintenance topics, and review dozens of FAQs, conveniently organized by system type.
The Viking Mobile App is available for both Android and iOS. Customers can download from Google Play or the Apple Store by searching for “Viking Valve.” Additional deluge, preaction, and flow control systems are scheduled to be included in future releases.
