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Oct. 27, 2015 — ThyssenKrupp Elevator is launching MAX, a game-changing predictive and pre-emptive service solution that extends remote monitoring capabilities to dramatically increase current availability levels of existing and new elevators.
Using the power of Microsoft Azure Internet of Things (IoT) technology, MAX makes it possible for an elevator to “tell” service technicians its real needs, including real-time identification of repairs, component replacements, and proactive system maintenance.
Today’s 12 million elevators worldwide move 1 billion people each day, making the elevator the most used means of transport — and also the safest. But in one year of operation, these elevators are unavailable due to service interventions in a cumulative amount of over 190 million hours (or 216 centuries).
MAX is set to significantly improve all these statistics, aiming to cut unavailability periods by half.
With MAX, data collected in real time from millions of connected ThyssenKrupp elevators is sent to Microsoft’s trusted Azure cloud platform, where an algorithm calculates the remaining lifetime of key systems and components in each elevator.
Now, ThyssenKrupp’s team of over 20,000 global service engineers and technicians will be able to rely on MAX as their wingman, making it possible to inform building owners in advance when key systems or components will need to be repaired or replaced and when program interventions are needed, thereby avoiding out-of-service signs on elevator doors.
In a MAX-connected building, people will wait less time for elevators, resulting in decreased stress and more quality time.
Andreas Schierenbeck, CEO, ThyssenKrupp Elevator, said, “Our mission is to revolutionize and do something nobody else in our field has done before: to transform a century-old industry that has relied on established technology until now. Cities of today need innovations that respond to the challenges of the massive urbanization we are currently witnessing. We are very pleased to work with Microsoft to truly take ThyssenKrupp into the digital era and change the way the elevator industry offers maintenance services.”
Kevin Turner, COO, Microsoft, said, “Building on our trusted cloud platform, Microsoft Azure IoT capabilities are connecting millions of systems for ThyssenKrupp, helping them integrate and analyze their data so they can move from reactive to proactive business models. Through intelligent data, ThyssenKrupp is truly transforming their business and the way they engage with building managers.”
For more information on MAX, visit www.max.thyssenkrupp-elevator.com.
