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Morristown, N.J. — Sept. 10, 2014 — Schindler Elevator Corp., the industry leader in bringing real-time information to building owners and managers, announces the next generation of Customer Score Card. The online tool provides users with detailed information on all Schindler-maintained equipment.
Since introducing Customer Score Card, the industry’s first online performance data tool in the 1990s, Schindler has been delivering online access to its maintenance customers 24/7. Customer Score Card is now being brought to the next level with secure accounts accessible from your computer and tablet.
Designed as a performance indicator with real-time data, Schindler Customer Score Card gives building owners and managers unlimited access to facts, figures, and data for all their Schindler-maintained equipment. With Customer Score Card, customers can view:
• Two years of data, including equipment performance summaries, service activities, and maintenance histories
• Specific maintenance routines, including tasks completed
• Availability of individual pieces of equipment and complete portfolio
The intuitive navigation with pull-down menus allows users to keep track of their portfolio. Each user has the ability to create an account with tools and settings which have the ability to request service; download performance reports; receive one-time, daily, weekly, or monthly performance reports; and sign up to receive alerts when there are changes to the status of your equipment or a service request.
“Customer Score Card allows me to understand if there are issues with any of the elevators or escalators in our portfolio,” says Jody Tyler, CBRE’s vertical transportation manager on the JCPenney account. “I can take the information from Score Card and then discuss with my Schindler representative if any upgrades or repairs are necessary. Managing a portfolio the size of JCPenney would not be possible without the information that Customer Score Card provides.”
“Schindler continues to remain on the cutting edge with the latest innovation, technology and tools for our customers”, said Christopher Smith, Schindler’s director of marketing and communications. “With the next-generation Schindler Customer Score Card, we are delivering all service and maintenance information to customers in the way they do business today. This vital tool will help streamline our customers experience and keep the lines of communication open 24/7.”
