Matthew Ulm, hotel and player services manager at Treasure Bay Casino and Hotel, experienced the problem of guests smoking tobacco and marijuana in his smoke-free hotel rooms.
Unauthorized smoking is a major challenge for any hotel with the actual costs of smoking averaging four to five times the cleaning fee. Staff try to clean rooms with strong deodorizers and ozone machines to mask the odor of burned tobacco and marijuana.
Treasure Bay’s hotel staff struggled to discover unauthorized smoking before guests checked out. The hotel regularly dealt with guests' complaints about smoking odors in their rooms and hallways.
Treasure Bay's room layout and smoking policy complicated the challenge of proving unauthorized smoking. While smoking in rooms was prohibited, the hotel allowed guests to smoke on the balconies connected to their rooms, as long as the balcony doors were fully closed.
Smoke wafting into rooms from the balconies became a common excuse for guests who violated the in-room smoking policy and an easy way to dispute charges with their credit card company.
Tired of guests constantly ignoring their no-smoking policy, Treasure Bay Casino and Hotel turned to the FreshAir Sensor. The FreshAir Smoking Detection System uses patented Polysens technology to immediately detect and discreetly alert hotel staff whenever unauthorized smoking occurs.
FreshAir devices are Wi-Fi enabled and use Fresh Air Molecular Monitoring to pinpoint each violation to the specific room. FreshAir Smoking Alerts and the accompanying FreshAir Smoking Reports are stand-alone, scientific proof of smoking.
Using FreshAir Sensor, Treasure Bay Casino and Hotel can now effectively manage and enforce their no-smoking policy, ensuring guests smoke only in designated areas and not in their rooms.
At Treasure Bay Casino and Hotel, The FreshAir Smoking Detection system has paid for itself. With the successful collection of cleaning fees and chargebacks won because of FreshAir, the casino hotel boosted revenue while improving guest satisfaction and decreasing overall smoking incidents.
