To achieve an operational excellence approach to facilities management, managers need to meet the demands of the customer, while meeting the organizational goals and strategies. Facilities managers should have a strong understanding of key performance indicators (KPIs) to ensure the correct technology, systems and procedures are in place to guarantee the team (both internal and external partners) is functioning cohesively and the building is operating as designed.

These three sessions from the Operational Excellence Summit focus on key topics to help facility managers achieve operational excellence in their own facilities.

• Measurements Matter: The KPIs facility managers must consider and implement to achieve operational excellence.
• Lean Management and the Role of Standardization: How facility managers can increase the quality of services rendered and reduce waste that detracts from the quality of services they provide.
• Ventilation Systems Strategies to Improve Indoor Air Quality and Occupant Health: Ventilation systems strategies to improve effectiveness of the HVAC systems at the primary air systems level, as well as the air distribution at occupied zone.