This discussion, featuring Building Operating Management Facility Influencers, focuses on facility management, organizational leadership, and strategies to attract and retain talent in the industry. Clarence Carson, President of CCRS Group, and John Rimer, President of FM360, share insights on the complexities of managing facilities, emphasizing the importance of proactive planning for staffing and talent acquisition.

The panelists highlight challenges in attracting young professionals to facilities management, an often-overlooked industry. To engage youth, they recommend exposure through STEM programs, high school outreach, and internship opportunities. Starting recruitment at the high school and college levels can establish career pathways into facilities management.

Internal development and mentorship is another avenue for filling vacant positions, especially from custodial and technical roles that lack formal career progression. The panel also addressed the importance of internal training and cross-departmental communication to break down the perceived divisions within facilities teams.

Training and certification are essential elements in professional development for both new hires and established employees. In addition, developing department-specific mission statements that are aligned with the organization’s overall mission can create a unified purpose and strengthen requests for resources.

Facility management requires ongoing investment in people, emphasizing that the true challenge is not just filling roles but fostering engaged, skilled, and motivated teams. Leveraging certifications, internships and mentorship programs can build a sustainable talent pipeline.

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