Maintenance and engineering managers are entering a new era. The profession is trying to rebrand itself by shedding the time-worn image of facility maintenance technicians as simply replacing like with like and fixing things when they break.
To remedy this situation, consultant Andy Gager suggest maintenance show facility maintenance technicians a little TLC. He's not suggesting TLC in the typical sense of exchanging morning hugs with the maintenance staff. He proposes allowing the group the time, labor, and control they require in order to achieve the desired outcomes from these investments in facility innovation.
