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Some Keys to Providing Good Facility Customer Service

Some Keys to Providing Good Facility Customer Service



Part 4 of an 8-part article about why occupants complain and how facility staff should respond


By Stormy Friday  
OTHER PARTS OF THIS ARTICLEPt. 1: Understand Causes of Occupant Complaints and Turn Them Into a PositivePt. 2: Lack of Attentiveness, Displaced Frustration Can Fuel Occupant ComplaintsPt. 3: Categorizing the Types of Complainers Organizations EncounterPt. 4: This PagePt. 5: Make Complainer Part of the Solution and Provide FeedbackPt. 6: Complaints Offer Insight, but Shouldn’t Dictate Organization’s Strategic DirectionPt. 7: Apologies, Problem-Solving Can Help Assuage Occupant ComplaintsPt. 8: 3 Ways to Reduce Customer Complaints





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Continue Reading: Facility Management

Understand Causes of Occupant Complaints and Turn Them Into a Positive

Lack of Attentiveness, Displaced Frustration Can Fuel Occupant Complaints

Categorizing the Types of Complainers Organizations Encounter

Some Keys to Providing Good Facility Customer Service

Make Complainer Part of the Solution and Provide Feedback

Complaints Offer Insight, but Shouldn’t Dictate Organization’s Strategic Direction

Apologies, Problem-Solving Can Help Assuage Occupant Complaints

3 Ways to Reduce Customer Complaints

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  posted on 7/25/2015   Article Use Policy



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