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Listen: Podcasts on Communications

By Naomi Millán, Associate Editor

Facilities Management

OTHER PARTS OF THIS ARTICLEPt. 1: Effective Communication Takes More Than the Loudest VoicePt. 2: Best Practices for Good Communications Pt. 3: Finding the Right Communication ChannelPt. 4: This Page

John D. Finney, senior communication and change management consultant with Towers Watson, discusses the five questions to answer when communicating change, as well as how employee expectations of the communications from their superiors have evolved over time and what they need now.

The five questions to answer when communicating change:

https://www.facilitiesnet.com/facilitiesmanagement/audiovideo/Five-Questions-to-Answer-When-Communicating-Change--22247

What employees expect when it comes to communication from their superiors:

https://www.facilitiesnet.com/energyefficiency/audiovideo/The-Evolution-of-Communication-Expectations--22249