John D. Finney, senior communication and change management consultant
with Towers Watson, discusses the five questions to answer when
communicating change, as well as how employee expectations of the communications from their superiors have evolved over time and what they need now.
The five questions to answer when communicating change:
https://www.facilitiesnet.com/facilitiesmanagement/audiovideo/Five-Questions-to-Answer-When-Communicating-Change--22247
What employees expect when it comes to communication from their superiors:
https://www.facilitiesnet.com/energyefficiency/audiovideo/The-Evolution-of-Communication-Expectations--22249
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