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3 Ways to Reduce Customer Complaints

3 Ways to Reduce Customer Complaints



Target complaints with service level agreements and internal training and programs

Last part of an 8-part article about why occupants complain and how facility staff should respond


By Stormy Friday  
OTHER PARTS OF THIS ARTICLEPt. 1: Understand Causes of Occupant Complaints and Turn Them Into a PositivePt. 2: Lack of Attentiveness, Displaced Frustration Can Fuel Occupant ComplaintsPt. 3: Categorizing the Types of Complainers Organizations EncounterPt. 4: Some Keys to Providing Good Facility Customer ServicePt. 5: Make Complainer Part of the Solution and Provide FeedbackPt. 6: Complaints Offer Insight, but Shouldn’t Dictate Organization’s Strategic DirectionPt. 7: Apologies, Problem-Solving Can Help Assuage Occupant ComplaintsPt. 8: This Page





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Continue Reading: Facility Management

Understand Causes of Occupant Complaints and Turn Them Into a Positive

Lack of Attentiveness, Displaced Frustration Can Fuel Occupant Complaints

Categorizing the Types of Complainers Organizations Encounter

Some Keys to Providing Good Facility Customer Service

Make Complainer Part of the Solution and Provide Feedback

Complaints Offer Insight, but Shouldn’t Dictate Organization’s Strategic Direction

Apologies, Problem-Solving Can Help Assuage Occupant Complaints

3 Ways to Reduce Customer Complaints

Contact FacilitiesNet Editorial Staff »

  posted on 7/25/2015   Article Use Policy



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