Join our discussion with Facility Influencer John Rimer on Sept. 13
The Las Vegas show takes place Oct. 29-30. Members receive complimentary Elite Level access
Understand Causes of Occupant Complaints and Turn Them Into a Positive
Lack of Attentiveness, Displaced Frustration Can Fuel Occupant Complaints
Categorizing the Types of Complainers Organizations Encounter
Some Keys to Providing Good Facility Customer Service
Make Complainer Part of the Solution and Provide Feedback
Complaints Offer Insight, but Shouldn’t Dictate Organization’s Strategic Direction
Apologies, Problem-Solving Can Help Assuage Occupant Complaints