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Nancy Bechtol on the Importance of Communication

Facilities Management

OTHER PARTS OF THIS ARTICLEPt. 1: Power and Gas Prices: Time for Long Term Contracts?Pt. 2: LEED 2012 Will Emphasize Operating Performance; ADA DeadlinePt. 3: NFPA 3 and NFPA 4 Cover Commissioning, Testing of Building Fire SystemsPt. 4: Federal Regulations for T12 Fluorescent Lamps, Incandescents, and EPAct Tax DeductionsPt. 5: Allan Skodowski on LEED 2012Pt. 6: Peter Strazdas on Measuring Results and Changing BehaviorPt. 7: This Page

Nancy Bechtol, director of the Smithsonian Institution's office of facilities management and reliability, has always put a premium on good communication. She talks about the reasons communication matters so much in her organization and explains why she's taking that effort up a notch in 2012.